Issue Summary:
- Playback via Mobile Server (using API or Mobile Client) results in:
- Streaming type: Transcoded
- Codec: JPEG
- FPS: 0–1
- Resolution: ~455x341
- When using Smart Client Live View, the same camera streams in H.264 at 12 FPS and 640x480.
- We’ve attempted to request
- FragmentedMP4
- via the Mobile Server API, but it consistently falls back to Transcoded.
- Tested on both live and playback streams – same result.
System Information:
- Mobile Server
- Smart Connect: Disabled (system does not support it)
- Transcoded and direct stream settings appear active and properly configured
- Cameras confirmed to stream in H.264 and are recording on the Recording Server
What We’ve Tried:
- Validating server and mobile configuration settings (screenshots attached)
- Testing with various cameras and playback ranges
- Confirmed stream settings in Management Client
- Mobile Server configuration screenshots attached
Questions:
- How can we force or enable
- FragmentedMP4
- or direct stream for playback via Mobile Server?
- Is playback via Mobile Server limited to Transcoded JPEG only for certain setups or camera types?
- Is there a required server configuration or license component to allow native stream access in playback?
Supporting Screenshots:
- Smart Client showing direct H.264 stream at 12 FPS (Live View)
- Mobile Server Manager configuration
- Mobile Client showing 0 FPS and JPEG codec
- Playback examples with reduced quality and resolution
- System showing fallback to transcoded streams
Any insight into why the playback always falls back to Transcoded JPEG and how to resolve this would be greatly appreciated.
{
PlaybackControllerId: this.playbackController!.response.parameters.PlaybackControllerId,
CameraId: this.cameraId,
DestWidth: canvasWidth,
DestHeight: canvasHeight,
SignalType: "Playback",
MethodType: "Push",
Fps: 15,
ComprLevel: 70,
KeyFramesOnly: "No",
RequestSize: "Yes",
StreamType: "Transcoded",
Speed: this.playbackSpeed,
SeekType: "Time",
Time: timestamp.getTime(),
}