we have one camera that is not recording but i can access and view it on a web browser the network setup is good but i don't understand why the recording server fail to connect to this specific camera how can i fix this??

MIP
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1

this is on recording server :

35671699_2079214645439649_3811385177112838144_n
35671699_2079214645439649_3811385177112838144_n260×480 37 KB
this is on web browser:
35705844_2079214662106314_8902635492781064192_n
35705844_2079214662106314_8902635492781064192_n704×480 89.5 KB
this is on smart client:
35518471_2079214655439648_888165194902011904_n
35518471_2079214655439648_888165194902011904_n716×480 26.3 KB

2

As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com