Why is it asking for auto-detect when I try to replace hardware?

MIP
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1

I’m using Milestone 2020 R2 and trying to replace a camera. I’m going from an Axis Q6044-E PTZ to a Q6075-E PTZ. When the system prompted for the device driver I set it to Axis 1 Channel PTZ device, but it maintained the Q6044-E as the model when added. So, I tried replacing the hardware and having it Auto-Detect. However, when I click that option, I get the following pop-up: “Select a driver or select Auto-detect to automatically detect a driver.”

I don’t know why it’s not liking “Auto-detect” or actually updating to the correct driver for that camera. I do have the drivers installed on my system. I have other cameras of the newer model (Q6075-E) that are assigning the correct driver. Have also rebooted. Suggestions?

Thanks,

Stephanie

2

As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.

https://supportcommunity.milestonesys.com