Hello,
We have recently noticed that users are unable to access the XProtect Mobile server via the Mobile App. They are however able to access it via a web browser.
When I attempted to test the connection using CMD Prompt and TelNet, I get the following:
“…Could not open connection to the host, on port 23: Connect failed”
I am not very familiar with the mobile server as I am taking over this system from a previous admin who departed the company.
Any help or pointers would be appreciated.
Update:
Resolved the port 23 error.
Now I am getting the following returned
“…Could not open connection to the host, on port 8081: Connect failed”
Which is confusing because the web browser address also appears to leverage port 8081 but it appears to function properly.
Update:
I have been reviewing the mobile server logs and have noticed that everytime I attempt to sign in via the XProtect Mobile App, I get the following entry:
ServerConfigurationItem ():Cannot make a call on this channel because a call to Open() is in progress.
Not sure if this helps tbh
As this is not related to software development with the MIP SDK, which is the focus of this forum, please ask again in the support community, you should get better help from the partners using the support community.