XProtect Plugin dont work any more

0050O00000729MnQAI · February 18, 2019, 9:56am

Hello,

We had developed XProtect Smart Client plugin using 2017.R3 and delivered it to our customer. Now customer has upgraded the system to 2018.R3. Our plugin fails to work after the upgrade.

Are there any breaking changes in the plugin apis? or Do we need to recompile our code with the latest Video.OS.Platform DLL?

Please let us know.

Thank You

Giridhar

Bo_Ellegard_Andersen · February 19, 2019, 7:37am

I am not immidiately aware of a breaking change.

Do you see an error message or exception?

0050O00000729MnQAI · February 19, 2019, 8:52am

Hello Bo,

I do not see any error, plugin loads the view. However, I observe that the Html page do not get the XProtect javascript object SCS, which we use to control cameras. So what could cause this issue?

Thank You

Giri

Bo_Ellegard_Andersen · February 19, 2019, 2:01pm

Is HTML Scripting enabled?

0050O00000729MnQAI · February 19, 2019, 2:10pm

Yes Html scripting is enabled. We enable that through the plugin code

prop.Add("Addscript", "true");

And add the property to the View

_currentView.InsertBuiltinViewItem(5, ViewAndLayoutItem.HTMLBuiltinId, prop);

Bo_Ellegard_Andersen · February 20, 2019, 7:58am

I wonder if not your plugin works perfectly, but something has changed on how the HTML page works. If you test using the HTML page by using it in the Smart Client without having the plugin involved, what do you observe? Does the HTML page work within the Smart Client when manually added but fail if added by your plugin?